I’m delighted to introduce our new, premier Growth Consultancy – RedVent Strategy & Design Pvt Ltd. We help businesses unlock hidden Customer Value to accelerate profitable growth.

A powerful reminder that design is not just about aesthetics, but about agency and impact.

#CustomerDelight manifests when the senior leadership pays attention to and takes action on “small” customer incidents.

As organisations grow, they add more people– wonderful for capability, tricky for communication. Why?

Most business leaders talk to me proudly about the money their business has EARNED from their customers.

Yesterday, I met a business leader who talked to me about how much money his business has GIVEN his customers.

Learn why CARE is vital for Business Growth!

#AI will enable #innovative companies… to FAIL more! Wait, does that sound right to you?
Well, it is.

And it’s a good thing!

Think of BlackBerry ignoring touchscreens & Blockbuster laughing at Netflix. Sears passing on buying Amazon. These were giants. Untouchable.

Until they suddenly weren’t!